Our Customer Promise
We Promise To Deliver
- Fastest Turnaround Time Enabling Faster Time to Hire
- Best Candidate Experience Best Applicant Experience
- Global Leadership on a Global Platform Largest Global Capabilities
- Leadership in Technology & Innovation Leading Technology & Analytics
The Fastest Turnaround Time Drives Quick Time-To-Hire
- 90% of screens delivered in 24 hours
- Real-time results
- Pro-active case management
- Six Sigma plus strategic process automation for operational excellence
- Fast fill in of missing information
Best Applicant Experience
Profile Advantage
- The best mobile experience, on smartphones or tablets
- Candidates can start and finish “on-the-go” when most convenient for them
- Designed for ease of use and speed of completing applications in minutes, not hours
- “Anytime, Anywhere” status checks let candidates know what’s happening at every step
The Best Client Care Promotes Our Customers’ Success
- Consultative, best practice account management and industry-leading customer care
- Fast, accurate package setup and changes
- Real-time visibility into case status
- Simple, concise, accurate billing
- System availability: >99.5%
Being A Great Partner Means Being The Easiest To Work With
- Simple packages and pricing
- Flexible configurations for large-scale clients
- Short contracts that are easy to understand
- Fast account setup and changes
As The Global Leader Offering The Only Truly International Solution, We Deliver Technology, Service, & Support Excellence
- Seamless support through integrated global, national and local account management and customer care
- International businesses supported by First Advantage subject matter experts, not subcontractors
- Built-in global compliance combined with personal local expertise
Our Ground-Breaking Innovation Powers Industry-Leading Value For Our Customers
- Enterprise Advantage is the most comprehensive, integrated platform in the screening industry
- Insight Advantage offers multi-layered analytics and drives meaningful insights
- Rich, robust APIs support fast, easy data access
Our Vision Statement
Deliver innovative solutions and insights that help our clients manage risk and hire the best talent.
